SouLink
Role
Design & Development
Design & Development
Credits
Daria
Driss
Stefania
Vivekananda Reddy S
Daria
Driss
Stefania
Vivekananda Reddy S
Location
Barcelona, Spain
2023-2024
Barcelona, Spain
2023-2024
Problem Statement
Problem Statement
The high rate of misdiagnosis in primary healthcare often stems from communication barriers between general practitioners and patients.
The high rate of misdiagnosis in primary healthcare often stems from communication barriers between general practitioners and patients.
Hypothesis
Hypothesis
The communication gap between patients and general practitioners is due to low levels of health literacy and body awareness in patients.
The communication gap between patients and general practitioners is due to low levels of health literacy and body awareness in patients.
Why a platform for improving
patient-doctor communication?
Why a platform for improving
patient-doctor communication?
SouLink is a platform designed to streamline communication between patients and doctors, addressing key healthcare challenges. It offers innovative features like virtual body interaction, allowing patients to visually indicate symptoms, and clear, jargon-free language to improve understanding. The platform also provides easy access to medical reports, simplifying the healthcare process for patients.
The idea behind SouLink arose from the frustration of miscommunication in healthcare. Patients often struggle to explain their symptoms, and doctors face difficulties in diagnosing accurately. SouLink was developed to eliminate these barriers and enhance the overall healthcare experience.
By simplifying appointment booking, clarifying medication instructions, and saving time on administrative tasks, SouLink helps both patients and doctors focus on what truly matters—better health outcomes. It empowers patients with clear information and supports doctors in making informed, accurate decisions.
SouLink is a platform designed to streamline communication between patients and doctors, addressing key healthcare challenges. It offers innovative features like virtual body interaction, allowing patients to visually indicate symptoms, and clear, jargon-free language to improve understanding. The platform also provides easy access to medical reports, simplifying the healthcare process for patients.
The idea behind SouLink arose from the frustration of miscommunication in healthcare. Patients often struggle to explain their symptoms, and doctors face difficulties in diagnosing accurately. SouLink was developed to eliminate these barriers and enhance the overall healthcare experience.
By simplifying appointment booking, clarifying medication instructions, and saving time on administrative tasks, SouLink helps both patients and doctors focus on what truly matters—better health outcomes. It empowers patients with clear information and supports doctors in making informed, accurate decisions.
Upto
20%
of doctor-patient encounters globally result in diagnostic errors
of doctor-patient encounters globally result in diagnostic errors
Understanding the Problem
Understanding the Problem
Understanding the various challenges faced by patients and doctors is crucial for improving healthcare outcomes. Let's explore the issues that patients and doctors face:
Difficulty Explaining Symptoms : Patients often can't pinpoint the exact location of their pain and have trouble explaining their symptoms and pain to doctors, leading to potential misdiagnoses.
Prolonged Appointments : Patients have a hard time explaining their symptoms, and doctors struggle to make patients understand their conditions, resulting in longer appointment times.
Clear Language Perception : Medical jargon and technical terms hinder patient understanding of health information and treatment plans, especially for those with lower health literacy.
Access to Reports : Patients often find it difficult to keep track of and access their medical reports when needed, leading to information gaps during consultations.
Book Appointment : Scheduling doctor’s appointments can be cumbersome and inefficient, with patients unable to report symptoms beforehand, complicating the initial consultation process.
Medication Confusion : Patients often experience confusion about their medications, including dosages and schedules, leading to potential non-compliance and adverse health outcomes.
These issues hamper effective healthcare management, leading to poor communication, inefficiency, misunderstandings, and limited accessibility, ultimately affecting patient care and satisfaction.
Understanding the various challenges faced by patients and doctors is crucial for improving healthcare outcomes. Let's explore the issues that patients and doctors face:
Difficulty Explaining Symptoms : Patients often can't pinpoint the exact location of their pain and have trouble explaining their symptoms and pain to doctors, leading to potential misdiagnoses.
Prolonged Appointments : Patients have a hard time explaining their symptoms, and doctors struggle to make patients understand their conditions, resulting in longer appointment times.
Clear Language Perception : Medical jargon and technical terms hinder patient understanding of health information and treatment plans, especially for those with lower health literacy.
Access to Reports : Patients often find it difficult to keep track of and access their medical reports when needed, leading to information gaps during consultations.
Book Appointment : Scheduling doctor’s appointments can be cumbersome and inefficient, with patients unable to report symptoms beforehand, complicating the initial consultation process.
Medication Confusion : Patients often experience confusion about their medications, including dosages and schedules, leading to potential non-compliance and adverse health outcomes.
These issues hamper effective healthcare management, leading to poor communication, inefficiency, misunderstandings, and limited accessibility, ultimately affecting patient care and satisfaction.
Research Methods
Quantitative Research
User Persona
User Persona
Key Insights & Issues from the interviews
Pain(Patients)
Struggled with the medical terminologies and instructions provided by doctor
Not able to express the symptoms properly due to various reasons
Doctors wont understand their condition properly
Not sure about the diagnosis by the doctor, prefer to have an second or third opinion
Wish(Patients)
Need for proper and clearer communication among the medical professionals.
If i could show them or point it out then it on a 3D model or a diagram about what is happening in my body.
need a Symptom checklist
More structured interactions
invest more time in explaining medical process and treatment plans
Patient friendly communication
Better follow ups
Pain(Patients)
Struggled with the medical terminologies and instructions provided by doctor
Not able to express the symptoms properly due to various reasons
Doctors wont understand their condition properly
Not sure about the diagnosis by the doctor, prefer to have an second or third opinion
Wish(Patients)
Need for proper and clearer communication among the medical professionals.
If i could show them or point it out then it on a 3D model or a diagram about what is happening in my body.
need a Symptom checklist
More structured interactions
invest more time in explaining medical process and treatment plans
Patient friendly communication
Better follow ups
Pain(Doctors)
Patients use different verbal cues that make it complicated for us to understand
Some time patients are vague at explaining their symptoms as they can't locate their pain accurately
Time consuming consultations
Pain(Doctors)
Patients use different verbal cues that make it complicated for us to understand
Some time patients are vague at explaining their symptoms as they can't locate their pain accurately
Time consuming consultations
Wish(Doctors)
A device in the waiting room that helps in interrogating the patients about their symptoms. that would reduce the consultation time by a lot.
If we have the information about the patients condition even before they arrive, this would help us to understand them better and give proper diagnosis.
Wish(Doctors)
A device in the waiting room that helps in interrogating the patients about their symptoms. that would reduce the consultation time by a lot.
If we have the information about the patients condition even before they arrive, this would help us to understand them better and give proper diagnosis.
Conclusion
By leveraging the 365 Ideation Experiment, we successfully developed an MVP and a targeted solution approach for SouLink. This process allowed us to continuously refine and innovate our features to effectively address the evolving needs of patients and doctors, thereby enhancing communication, efficiency, understanding, and accessibility in healthcare.
By leveraging the 365 Ideation Experiment, we successfully developed an MVP and a targeted solution approach for SouLink. This process allowed us to continuously refine and innovate our features to effectively address the evolving needs of patients and doctors, thereby enhancing communication, efficiency, understanding, and accessibility in healthcare.
How we as SouLink Address these Issues
Using insights from the 365 Ideation Experiment, we developed SouLink to tackle these specific challenges through its features
Virtual Body Interaction:
Solution: Allows patients to explain the symptoms to the AI and Souink helps the patient to visualize use the Virtual Body to indicate symptoms and areas of concern.
Benefit: Provides doctors with clear visual cues, enhancing diagnostic accuracy and treatment planning and also helps the patients to understand their symptoms better
Time-Saving Consultations:
Solution: Streamlines administrative tasks and documentation.
Benefit: Reduces the burden on healthcare providers, allowing more focus on patient care.
Clear Language Perception:
Solution: Uses clear, jargon-free language.
Benefit: Enhances patient understanding of health information and treatment plans, regardless of health literacy levels.
Access to Reports:
Solution: Provides constant and convenient access to medical reports.
Benefit: Ensures patients have the information they need at all times, facilitating better-informed consultations.
Book Appointment:
Solution: Simplifies the process of scheduling doctor’s appointments and allows symptom reporting beforehand.
Benefit: Makes it easy to find and reserve a doctor, streamlining the consultation process.
Medication Confusion:
Solution: Clarifies medication instructions, including dosages and schedules.
Benefit: Reduces the likelihood of non-compliance and adverse health outcomes.
Using insights from the 365 Ideation Experiment, we developed SouLink to tackle these specific challenges through its features
Virtual Body Interaction:
Solution: Allows patients to explain the symptoms to the AI and Souink helps the patient to visualize use the Virtual Body to indicate symptoms and areas of concern.
Benefit: Provides doctors with clear visual cues, enhancing diagnostic accuracy and treatment planning and also helps the patients to understand their symptoms better
Time-Saving Consultations:
Solution: Streamlines administrative tasks and documentation.
Benefit: Reduces the burden on healthcare providers, allowing more focus on patient care.
Clear Language Perception:
Solution: Uses clear, jargon-free language.
Benefit: Enhances patient understanding of health information and treatment plans, regardless of health literacy levels.
Access to Reports:
Solution: Provides constant and convenient access to medical reports.
Benefit: Ensures patients have the information they need at all times, facilitating better-informed consultations.
Book Appointment:
Solution: Simplifies the process of scheduling doctor’s appointments and allows symptom reporting beforehand.
Benefit: Makes it easy to find and reserve a doctor, streamlining the consultation process.
Medication Confusion:
Solution: Clarifies medication instructions, including dosages and schedules.
Benefit: Reduces the likelihood of non-compliance and adverse health outcomes.
Competetive analysis
Competetive analysis
Designing a Solution
Based on insights from user research and our understanding of similar apps, we outlined features that could be effective solutions. We framed our solution around the Main intention of achieving these main Goals:
- Reducing the time of Consultation
- Being able to say or update symptoms without being worried
- Reduce/Remove Misdiagnosis
- Reports availability
"I needed to make sure my solutions fit well with the brand, so they stand out enough to be noticed by users but still blend in."
Based on insights from user research and our understanding of similar apps, we outlined features that could be effective solutions. We framed our solution around the Main intention of achieving these main Goals:
- Reducing the time of Consultation
- Being able to say or update symptoms without being worried
- Reduce/Remove Misdiagnosis
- Reports availability
"I needed to make sure my solutions fit well with the brand, so they stand out enough to be noticed by users but still blend in."
User Flow
High-Fidelity Visual Designs
High-Fidelity Visual Designs
Feature Discovery
Users can discover the feature on the Home Page, where they can choose the doctor of their wish of any speciality.
If the Users dont know how to use the app or dont know what to do they can click on "Help me find the doctor" which will take the user to the MVP of the product and helps the user to find the doctor with the inputs provided by the user.
Feature Discovery
Users can discover the feature on the Home Page, where they can choose the doctor of their wish of any speciality.
If the Users dont know how to use the app or dont know what to do they can click on "Help me find the doctor" which will take the user to the MVP of the product and helps the user to find the doctor with the inputs provided by the user.
MVP _ Virtual body and Chat bot
Users can discover this one they select the Doctor and book an appointment. Once they are done with scheduling the appointment they will be redirected to the Virtual body page - where the users need to report the symptoms to the Virtual body and symptoms will be shown in the Virtual body and users can interact with the body like the pain intensity level.
Once the reporting is done based on the reported symptoms AI will ask couple of questions to understand your condition better once that is done your appointment will be confirmed
MVP _ Virtual body and Chat bot
Users can discover this one they select the Doctor and book an appointment. Once they are done with scheduling the appointment they will be redirected to the Virtual body page - where the users need to report the symptoms to the Virtual body and symptoms will be shown in the Virtual body and users can interact with the body like the pain intensity level.
Once the reporting is done based on the reported symptoms AI will ask couple of questions to understand your condition better once that is done your appointment will be confirmed
MVP _ Virtual body and Chat bot
Users can discover this one they select the Doctor and book an appointment. Once they are done with scheduling the appointment they will be redirected to the Virtual body page - where the users need to report the symptoms to the Virtual body and symptoms will be shown in the Virtual body and users can interact with the body like the pain intensity level.
Once the reporting is done based on the reported symptoms AI will ask couple of questions to understand your condition better once that is done your appointment will be confirmed
MVP _ Virtual body and Chat bot
Users can discover this one they select the Doctor and book an appointment. Once they are done with scheduling the appointment they will be redirected to the Virtual body page - where the users need to report the symptoms to the Virtual body and symptoms will be shown in the Virtual body and users can interact with the body like the pain intensity level.
Once the reporting is done based on the reported symptoms AI will ask couple of questions to understand your condition better once that is done your appointment will be confirmed
Feature Discovery
Users can discover the feature on the Home Page, where they can choose the doctor of their wish of any speciality.
If the Users dont know how to use the app or dont know what to do they can click on "Help me find the doctor" which will take the user to the MVP of the product and helps the user to find the doctor with the inputs provided by the user.
Feature Discovery
Users can discover the feature on the Home Page, where they can choose the doctor of their wish of any speciality.
If the Users dont know how to use the app or dont know what to do they can click on "Help me find the doctor" which will take the user to the MVP of the product and helps the user to find the doctor with the inputs provided by the user.
Conclusion
The SouLink app design successfully addressed the usability issues, resulting in a more intuitive and user-friendly experience. But there is still a room for changes and updates and iterations
Resume